Understand
Shows why the payment failed
Expired card, insufficient funds, bank decline, or do-not-honor are treated as different recovery paths.
Stripe Payment Recovery for SaaS
No revenue cutBeta ends July 31, 2026 — free until then
Your best customers don't cancel. They just disappear.
When a $49/mo customer churns from a failed card, it is not just $49. It is months of LTV gone because nobody saw the payment leak in time.
Recovery map
One failed payment, one clear path
Stripe event
insufficient_fundsPayment failed
invoice.payment_failed
$1,860
Dunlo decision
timedSofter recovery path
Wait 36h, then send a plain payment update email.
36h
Outcome
protectedCustomer recovered
Retry window stays open and the customer keeps access.
$1,860
Recovery email
Your payment did not go through
Reading the failure reason before writing.
waitingUpdate payment
Escalate
Automate routine failures. Keep the founder touch for meaningful revenue.
Set a threshold for the accounts that deserve a human moment. When a failed payment crosses it, Dunlo pauses the sequence and drafts a founder email using the Stripe context, payment value, and customer record.
High-value failure
Lucas Fontaine
Northstar LedgerStripe failed
€956
failed payment
€500
threshold
Stripe failed
Dunlo flagged
Draft AI
Founder review
Recovered
Payment failed — €956 — Northstar Ledger
AI-drafted founder email
Waiting for signal
Subject
Quick note about your Northstar Ledger payment
Features
From Stripe signal to recovery action.
Dunlo keeps the simple version simple: why did the payment fail, what should the customer hear, and when should a founder step in?
Stripe reason
insufficient_funds
Dunlo action
Timed recovery email
Recover
Sends the right follow-up
Dunlo matches the Stripe reason to a clearer message, safer timing, and the right payment update path.
Escalate
Keeps important accounts human
High-value failures can pause automation and become a founder email draft before the customer goes quiet.
How it works
Set up recovery once. Watch every payment move.
Dunlo connects the failed charge, the customer email, and the recovered revenue in one simple loop.
Recovery loop
Payment status
Failed payment
card_declined
€418
Recovery email
queued
2 min
Recovered
confirmed
€418
€4,817
Recovered
27.4%
Recovery rate
ROI calculator
Estimate the revenue hiding in failed payments.
Move the slider to match your MRR. Dunlo estimates failed revenue, then applies a recoverable-rate assumption so the number stays understandable instead of magical.
From $1,000 to $20,000
$6,000
1K20K
30-day estimate
You may have ~$189/mo in recoverable failed-payment revenue.
That's $2,268 per year leaving your Stripe account quietly. Dunlo's Growth plan is $149/mo.
Failed MRR at risk
$300
ROI in 30 days
9.9x
Estimate based on $300 failed MRR at risk, a 5% failed-payment rate, and 63% recoverability. Actual recovery depends on your customer mix, card network response, timing, and message quality.
See my benchmarkPricing
Free until July 31, 2026.
Every tier includes Stripe failure-code detection, recovery emails, secure update links, and recovered-revenue tracking. The tier only follows your MRR when Dunlo starts billing after beta.
Plan
Solo
For founders validating recovery.
Starter
CommonFor SaaS with steady failed-payment volume.
Growth
For teams protecting higher-value accounts.
Scale
For larger SaaS needing more support.
MRR fit
< $5k MRR
$5k-$20k MRR
$20k-$80k MRR
Unlimited MRR
After beta
$19/mo
$49/mo
$149/mo
$399/mo
Trial
First 30 days free
First 30 days free
First 30 days free
First 30 days free
AI escalation
5 AI escalations/mo
20 AI escalations/mo
Unlimited AI escalations
Unlimited AI escalations
Plan-specific
- All failure-code sequences
- Unlimited sequence steps
- 1 team member
- Weekly recovery summary
- Priority scoring
- 1 team member
- High-value alerts
- Recovery insights
- Unlimited team members
- Custom integrations
- Priority SLA
- Unlimited team members
Solo
For founders validating recovery.
$19/mo
First 30 days free
MRR fit
< $5k MRR
AI escalation
5 AI escalations/mo
- All failure-code sequences
- Unlimited sequence steps
- 1 team member
Starter
For SaaS with steady failed-payment volume.
$49/mo
First 30 days free
MRR fit
$5k-$20k MRR
AI escalation
20 AI escalations/mo
- Weekly recovery summary
- Priority scoring
- 1 team member
Growth
For teams protecting higher-value accounts.
$149/mo
First 30 days free
MRR fit
$20k-$80k MRR
AI escalation
Unlimited AI escalations
- High-value alerts
- Recovery insights
- Unlimited team members
Scale
For larger SaaS needing more support.
$399/mo
First 30 days free
MRR fit
Unlimited MRR
AI escalation
Unlimited AI escalations
- Custom integrations
- Priority SLA
- Unlimited team members
Stripe failure-code detection
Recovery emails by failure type
Secure payment update links
No recovered-revenue percentage
Founder story
Built by Mathieu Chambaud.
Founder story
I built Dunlo after seeing how easily a $49/mo customer can disappear from a Stripe failure with no human follow-up.
A few clean answers.
What is involuntary churn?
It is churn caused by payment failure rather than a customer choosing to cancel. A good customer can disappear because their card expired, their bank declined a charge, or they missed a payment update email.
How is Dunlo different from Stripe Smart Retries?
Stripe Smart Retries can keep retrying the card. Dunlo handles the customer communication around the failure: why it happened, what message to send, when to follow up, and when a founder should step in.
How is Dunlo different from Triggla or Churn Buster?
Dunlo does one thing well: Stripe payment recovery. No lifecycle suite, no recovered-revenue cut, no enterprise pricing. If you're a founder with $5k-$80k MRR who loses customers to silent payment failures, Dunlo is built for exactly that.
What is the AI escalation feature exactly?
When a failed payment crosses your threshold, Dunlo pauses automation and drafts a short personal email from the founder with Stripe context and account value. You can review, regenerate, dismiss, or send it.
Is my Stripe data safe?
Dunlo uses Stripe data to understand failed-payment context and recovery status. It does not store full card numbers or CVCs, and payment updates happen through Stripe-hosted flows.
How much setup is involved?
Connect Stripe, review the default sequences, and add your email provider. The baseline setup does not require an engineering team.
What happens during beta?
Dunlo is free until the beta ends on July 31, 2026. Pricing is visible now so you know the direction before Dunlo starts billing.
Beta access